It’s been a long and trying time for all of us but we are delighted to throw open our doors once again and welcome leisure guests back.
You may see more signage, screens, and face masks throughout your stay, but please let us assure you that as always, our friendly staff are there to help and their main commitment will remain – to ensure our guests have a wonderful and relaxing stay.
Alexandra Hotel, Fort William
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Ben Nevis Hotel & Leisure Club, Fort William
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Ben Wyvis Hotel, Strathpeffer
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Cairn Hotel, Harrogate
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Cumbria Grand Hotel, Lake District
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Nethybridge Hotel, Nr Aviemore
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Royal Hotel, Oban
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Salutation Hotel, Perth
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*subject to Government change
STAY WITH COMFORT AND REASSURANCE
Read all about our protocols here
If you have made a refundable booking with us before the end of September 2020, and are unsure whether or not you wish to travel, then please give us a call and we will be happy to discuss your options. For non-refundable bookings, please see information below.
Non-Refundable/Advanced Purchase Bookings
For arrivals out with the closure date: If you wish to cancel or amend an Advanced Purchase or Non-refundable reservation after we have re-opened, we can offer you a gift voucher valid for 18 months (or longer if necessary) and/or a re-book option to a future date. This currently applies for bookings arriving on or before 30th September 2020.
Important change per 1 April 2020: By now we expect that all customers are aware of the risk of further Coronavirus spread, and as such know the risk you are taking when making any new non-refundable reservation. Therefore for all new non-refundable reservations made as of 1 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify these bookings due to the current Coronavirus. These reservations will be treated like any standard non-refundable booking, according to our policies and procedures.