Access Statement

Due to the age of our buildings there are some period features of the architectural mix that might make access difficult for people with limited mobility.
Please call the hotel of your choice to discuss your individual needs with them prior to booking to ensure that we are able to offer you a suitable room and comfortable stay.

We aim to meet the needs of our guests with mobility restrictions at as many of properties as possible including:

• Ground floor rooms at some of our properties where possible
• Lifts at all hotels (with the exception of the Ben Nevis Hotel & Leisure Club)
• Designated disabled parking bays at our properties with car parks
• Accessible entrance ramps where needed
• Accessible bedrooms and rooms with walk-in showers
• Assistance dogs welcome at no additional charge

As we refurbish our properties we have, and will continue to, improve accessibility as and where practically reasonable within the footprint of our historical, and in some instances, listed buildings.


Regretfully due to the current guidelines, we will not be able to accept leisure customers for the next few weeks. If you are a key worker or essential traveller then please call the hotel below:

Alexandra Hotel, Fort William 01397 702241

Ben Nevis Hotel, Fort William 01397 702331

Cairn Hotel, Harrogate 01423 504005

Cumbria Grand Hotel, Lake District 015395 32331

Nethybridge Hotel, Inverness-shire 01479 821203

Royal Hotel, Oban 01631 563021

Salutation Hotel, Perth 01738 630066

You can of course book stays for outwith these dates and our online booking is available or give the hotel a call.