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CHEF DE PARTIE - ALEXANDRA HOTEL, FORT WILLIAM

Alexandra Hotel, Fort William

CHEF DE PARTIE – FULL TIME

A great opportunity has arisen at the Alexandra Hotel, Fort William within our Kitchen team for the position of Chef de Partie The successful candidate must have a passionate approach to food & quality. You must strive to apply your craft skills and continually develop new ones. A key focus will be on strong team work, and ability to deliver excellence under pressure.

As a team member you will take pride in kitchen hygiene. At least one year experience in a similar position is preferred together with recognised industry qualifications.

Position is permanent with the company.

Main Duties and Responsibilities

Adhere to prescribed standards and maintain a workload rate that is sufficient to ensure the efficient running of the kitchen operation and the avoidance of interruptions to service.
Adhere strictly to Food Hygiene Regulations e.g. temperature records completed correctly, colour-coded chopping boards, raw/cooked food segregation, hand-washing etc.
Ensure that food items are delivered in appropriate packaging and all items are checked and temperature at time of delivery is recorded.
Ensure that food items are stored correctly and stocks rotated and temperature recorded.
Ensure that food items are handled, cooked and served correctly.
Assist other chefs in their section on request.
Establish and use clear lines of communication within the kitchen operation and with Restaurant Staff.
Report all faults or damaged equipment to the Head Chef/Sous Chef in accordance with hotel procedures.
Support all members of the team to achieve and maintain operational standards to the highest possible level in respect of service, hygiene and Health & Safety, and ensure that there is minimal wastage.
Working hours as required to do your job but normally not less than 40 hours per week
Previous experience working within a busy restaurant kitchen or similar environment preferred.
Strong Communication skills in English (verbal, listening, writing)
Knowledge and understanding of current food hygiene regulations.
Standards orientated with an eye for detail.
Pro-active, reliable, team player
Desire to advance skills
Able to work unsupervised.
Strong organisational skills
Good decision making and problem-solving skills

Previous experience is preferred but not essential as full training will be provided. Working 8 hour shifts, five days out of seven. Free Meals on shift and Live In accommodation available if required

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent to alexandramanager@strathmorehotels.com or posted to Hotel General Manager, The Parade, Fort William, PH33 6AZ. If you would like more information please call 01397 702241.

GENERAL ASSISTANT - BAR & RESTAURANT - ALEXANDRA HOTEL, FORT WILLIAM

Alexandra Hotel, Fort William

General Assistant – Bar and Restaurant

We are looking for General Assistant (Food & Beverage) who is reliable and dependable, takes pride in the presentation of their working environments and themselves. Who cares about providing an excellent customer and colleague experience by delivering the detail, always looking to help, support and develop the team, is positive, friendly and efficient and enjoys working as one big team.

What we are looking for:

High attention to detail
Excellent communication skills
A professional approach towards your fellow employees as well as the guests
Flexible and a team player
Highly motivated individuals who are reliable, independent and organised

Responsibilities include, but are not limited to:

Greeting and seating customers
Taking orders for food and drink
Serving food
Serving drinks
Cleaning and resetting tables with dishes, glasses, and flatware as needed
Cleaning duties such as stocking, sanitising, sweeping floors etc.

Full in-house training and uniform will be given if applicant is successful.

Benefits

Meals on duty provided
Free access to the leisure facilities at our sister hotel Ben Nevis Hotel & Leisure Club
Share of the tips
Live in accommodation available

CVs should be sent to alexandramanager@strathmorehotels.com or posted to Hotel General Manager, The Parade, Fort William, PH33 6AZ. If you would like more information please call 01397 702241.

RECEPTIONIST - ALEXANDRA HOTEL, FORT WILLIAM

Alexandra Hotel, Fort William

Receptionist

We are looking for a friendly outgoing person to join our busy reception department. Shift work between 7.30am and 11.00pm including evenings and weekends.

Duties include checking guests in/out, processing payments, taking bookings, dealing with guest queries, daily banking and general office duties.

The candidate would ideally have the following

* Good communication skills

* Excellent IT & Telephone skills

* Be able to work as part of a team and on your own

* Enthusiastic attitude

Experience in a similar role is preferred, however full training will be given.

Job Type: Full-time

Salary: Dependant on Experience

CVs should be sent to alexandramanager@strathmorehotels.com or posted to Hotel General Manager, The Parade, Fort William, PH33 6AZ. If you would like more information please call 01397 702241.

KITCHEN PORTER - ALEXANDRA HOTEL, FORT WILLIAM

Alexandra Hotel, Fort William

Kitchen Porter

We are looking to recruit a kitchen porter to join the team.

We offer flexible working hours/conditions to suit right candidate.

This is an all-year-round role, where full training will be provided.

The main responsibilities of this role include cleaning and clearing dishes in the kitchen, operating the dishwasher, keeping the kitchen and food preparation areas clean and tidy, assist in putting away deliveries, keeping kitchen stores tidy and any other tasks that the chef may need assistance with. Experience is not essential, as training will be given.

We offer the following benefits:

Discounted or free meals
Free, on-site parking
Gym membership

CVs should be sent to alexandramanager@strathmorehotels.com or posted to Hotel General Manager, The Parade, Fort William, PH33 6AZ. If you would like more information please call 01397 702241.

RESTAURANT MANAGER - ALEXANDRA HOTEL, FORT WILLIAM

Alexandra Hotel, Fort William

Restaurant Manager

Responsibilities

Coordinate daily Front of the House of the House restaurant & Bar operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, equipment and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant and Bars good image and suggest ways to improve it

Work within the management team of the hotel and taking on some duty manager shifts when required training will be given in all departments giving opportunities to progress within the hotel

Requirements and skills

Proven work experience as a Restaurant Manager, Supervisor or within a management role preferred although training can be given for the correct candidate
Proven customer service experience
Extensive food and beverage (F&B) knowledge, with ability to manage a team of staff
Motivation and people skills

Job Type: Full-time

Salary: Dependant on Experience

CVs should be sent to alexandramanager@strathmorehotels.com If you would like more information please call 01397 702241.

RESTAURANT WAITING STAFF - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

RESTAURANT WAITING STAFF – FULL/PART-TIME

A fantastic opportunity has arisen for the right candidates to join our team at the Ben Nevis Hotel part of the Strathmore Hotels Group. We are looking for enthusiastic and friendly staff to join our waiting team. The role and duties of waiting staff involve:

Main Duties and Responsibilities

To ensure the Restaurant and, when required, other areas are prepared for service
To provide a high standard of service being proactive and customer focused
To clean, reset and prepare for following business.
To ensure good communication within your department and others.
To maintain excellent customer relations
To handle guest queries and complaints or refer to a senior member of staff
To greet and seat guests as required.
To follow Restaurant standards of procedure for all tasks
To follow Fire, Health and Safety and Security Procedures
To requisition and control the necessary stock
To enforce a high standard of hygiene in accordance with our legal obligations
To promote sales
To be of smart appearance wearing uniform as instructed
To attend shifts as per your rota
To ensure all items are charged correctly.
To recommend improvements in services
To be actively involved in department meetings
To ensure customers are given the highest standards of service at all times
Other duties as specified by management to ensure smooth running of the hotel

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent tobennevismanager@strathmorehotels.com or post to Hotel General Manager, Ben Nevis Hotel, North Road, Fort William, PH33 6TG. If you would like more information please call 01397 702331.

RESTAURANT SUPERVISOR - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

RESTAURANT SUPERVISOR – FULL TIME

A fantastic opportunity has arisen for the right candidates to join our team at the Ben Nevis Hotel part of the Strathmore Hotels Group. We are currently recruiting for a Restaurant Supervisor to join our team. Leading and developing the current team, the successful candidate will also be responsible for, but not limited to, the following:

Be able to display excellent customer service
Welcome guests and assist with any queries
Stock control and ordering
Ensuring staff adhere to policies and procedures in place
Liaise with the reception team regarding business levels and staff accordingly
Work alongside the General Manager and Assistant Manager to implement best working practises
Ensure staff are kept up to date and training records are regularly reviewed
Ensure all appliances are used correctly and safely
Supervise the floor during meal periods and liaise with guests to ensure a positive dining experience is always delivered
Ensuring that check lists including temperate checks are accurately recorded
Ensuring that all steps of food service as outlined in training manuals are always being followed

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent tobennevismanager@strathmorehotels.com or post to Hotel General Manager, Ben Nevis Hotel, North Road, Fort William, PH33 6TG. If you would like more information please call 01397 702331.

EVENTS CO-ORDINATOR - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

Events Co-Ordinator

A fantastic opportunity has arisen for the right candidates to join our team at the Ben Nevis Hotel & Leisure Club part of the Strathmore Hotels Group.

Main Duties and Responsibilities

To take and action all enquiries in relation to selling the hotels facilities
To quote appropriately for facilities and menus ensuring a good conversion rate while maintaining a good profit margin.
To meet potential clients, issue information and conduct show rounds as required.
To quote for and source external services as required.
To consult with the Head Chef concerning any special diets or allergen information.
To process all details, file all correspondence, confirm with the client and produce a business sheet for each event weekly in advance
To ensure payment is taken in advance or correctly authorised for invoice.
To produce a business forecast on regular basis giving advance notice of busy periods and large events to ensure appropriate staffing and equipment.
To encourage and promote new business and repeat business
To immediately report any maintenance issues or faulty equipment to maintenance, or contact service engineers to ensure its effective repair.
To anticipate and meet guests requirements as much as possible
To liaise with heads of department daily at the 10.30 meeting and weekly on a Friday to ensure all details are communicated and understood.
To communicate with the duty manager on a daily basis with full and final event details.
To ensure all accidents / incidents are logged and investigated thoroughly.
To deal with any customer issues immediately and ensure follow up.
To ensure that any legislation regarding the legal operating of the hotel is strictly adhered to.
To be fully aware of all policies and procedures with regard to hygiene, fire, health and safety and to be able to activate and control evacuation procedures.
To inform and update Head Office of all events.
Any other duties as directed by the deputy or general manager.

SALES

Develop and improve on methods to maximise sales in relation to:-
Brochures, flyers and special offers
Repeat business
New business incentives
e-shots
Wedding fayres
Identify and action quiet periods
Keep regular contact with current clients

FINANCIAL

To set rates in conjunction with the General Manager to maximising profit while remaining competitive.
To secure deposits as required
To record and control monies received accurately
To action any outstanding debt
To set menu pricing in conjunction with the Head Chef.
To ensure clear communication of charges and payment terms on business sheets

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent to bennevismanager@strathmorehotels.com If you would like more information please call 01397 702331

GENERAL REQUIREMENTS - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

GENERAL REQUIREMENTS IN ALL DEPARTMENTS

Regardless of your age or work experience, we are always looking to recruit positive, friendly and enthusiastic staff.

CVs should be sent to bennevismanager@strathmorehotels.com

GENERAL ASSISTANT F&B - BEN NEVIS HOTEL, FORT WILLIAM

GENERAL ASSISTANT

BEN NEVIS HOTEL & LEISURE CLUB, FORT WILLIAM

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: F&B SUPERVISOR & ASSISTANT MANAGER

MAIN PURPOSE OF THE JOB

Serving food and beverages in the restaurant / lounge bar efficiently in a most courteous manner. Carry all duties in accordance with tasks and descriptions with reference to established rules and standards.

RESPONSIBILITIES AND MEANS

Serve food and beverages to hotel guests and non-residents
Follow correct sequence of service
Know menu items and beverages
Check guests’ satisfaction
Set up tables in accordance with restaurant standards
Clear tables, clean and polish glassware, china ware
Maintain cleanliness of working station and still room for smooth operations
Complete any tasks as listed on departmental checklists

PERSONNEL RESPONSIBILITIES:

Always on time, signing in and out for shifts.
Wear clean uniform as provided by the company.
Maintain good hygiene standards (shaved, showered, nails cut).
Attend all training sessions as required

HEALTH AND SAFETY RESPONSIBILITIES:

Clean all spillages immediately
Ensure that you familiarise yourself with and follow all safety rules and procedures in place.
Maintain safe working environment by following company Health and Safety rules.
Report all potential accidents and make sure that any accidents are recorded in the accident book.
Report any Health and Safety issues to your manager/supervisor
Take care of your own health and safety and that of your colleagues and customers.
Ensure that you understand the Company Fire Drill Procedures and direct Guests to the nearest fire exits and meeting points.

CUSTOMER SERVICE

Greet guests professionally in a polite and friendly manner.
Provide a responsive, helpful and good quality service to internal customers (colleagues)

RELATIONSHIP

Establish effective employee relations and maintain highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
Be a good ambassador for the hotel at all times.

OTHER

Carry out any other ad-hoc duties as required to meet the needs of the business.

CVs should be sent to bennevismanager@strathmorehotels.com If you would like more information please call 01397 702331

ROOM ATTENDANTS - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

ROOM ATTENDANTS – FULL/PART-TIME

A fantastic opportunity has arisen for the right candidates to join our team at the Ben Nevis Hotel & Leisure Club part of the Strathmore Hotels Group. We are looking for room attendants who are reliable and dependable, takes pride in the presentation of their working environments and themselves.

Main Duties and Responsibilities

Thoroughly clean all bedrooms and bathrooms as per check lists ensuring that all necessary sundry items linen and towels are in the room and in good condition.
Ensure that all areas are cleaned and maintained to the standards expected.
Keep corridors clear of linen, towels, rubbish, room service trays and other articles.
Check that all items supplied from the linen room / stores are to the quality demanded and to advise the head housekeeper of any discrepancies.
Have a full working knowledge of all equipment and chemicals
Be aware of costs and expenditure and to avoid unnecessary wastage
Ensure that all bedroom and service equipment is in good working order.
Ensure the correct procedure is followed when dealing with lost property.
Report any maintenance defects to the Head Housekeeper immediately.
Ensure that ‘deep cleaning’ is carried out in all bedrooms as instructed.
Observe all Company Rules and Regulations as stated in the staff handbook.
Maintain a high standard of personal hygiene and general appearance
Observe all Company Fire, Security and Health and Safety Regulations
Report any complaints to the Head Housekeeper
Maintain excellent guest relations
Promote good communication and teamwork within and between departments
Participate in any training or career development schemes as recommended.

The responsibilities in your Job Description are not exhaustive and are subject to change according to business requirements. On occasions you may be asked to assist in other departments or complete other tasks, full training and assistance would be given.

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent to bennevismanager@strathmorehotels.com

If you would like more information please call 01397 702331

ASSISTANT MANAGER - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

ASSISTANT MANAGER

The Ben Nevis Hotel and Leisure Club are currently recruiting for an Assistant Manager to join our team. Ideally the successful candidate will have experience within a similar role in a busy hotel environment, although training will be provided. The successful candidate will be responsible for but not limited to the following:

* Manage a team of front of house staff to deliver excellent customer service, including training of new recruits and ensuring all training needs are up to date.

* Ensure all health and safety standards are enforced and any issues reported and addressed.

* Responsible for quality assurance of the food and drink products served to our guests

* Addressing guest queries in line with hotel guidelines

* Provide quality, friendly and efficient guest services to our visitors.

* Provide clear and fair leadership for all team members.

* Responsible for ensuring that all staff are adhering to policies and procedures in place

* Assisting staff during service as and when required

* Being responsible for the coordination and planning of events

* Assisting the GM with the day to day operations of the hotel as and when required

Benefits:

Discounted or free food
Employee discount
Gym membership
On-site parking

Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability

Supplemental pay types:

Tips

CVs should be sent tobennevismanager@strathmorehotels.com If you would like more information please call 01397 702331.

RECEPTIONIST - BEN NEVIS HOTEL, FORT WILLIAM

Ben Nevis Hotel, Fort William

RECEPTIONIST – FULL TIME

A fantastic opportunity has arisen for the right candidates to join our team at the Ben Nevis Hotel part of the Strathmore Hotels Group. We are looking for enthusiastic and friendly staff to join our Front Desk team.

Main Duties and Responsibilities

This position is ideally suited to someone with previous experience in a similar role, or for someone looking at taking the next step into management. The position will include, but not be limited to the following:

Meet and greet customers and visitors as a first point of contact

Ensuring that the reception desk is manned at all times
Ensuring staff are trained to company standards and training requirements are fulfilled
Monitoring of and responding to emails
Answering telephones and completing reservations
Compiling daily and weekly reports
Distributing of daily information to all departments within the hotel
Overseeing group reservations if required
Compiling staff rotas

The successful candidate should be able to work alone and as part of a team. A mixture of shifts are required for this position, including 06:45-15:00 and 14:45-23:00.

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent to bennevismanager@strathmorehotels.com or post to Hotel General Manager, Ben Nevis Hotel, North Road, Fort William, PH33 6TG. If you would like more information please call 01397 702331.

MAINTENANCE TECHNICIAN - BEN NEVIS HOTEL, FORT WILLIAM

Join our team as a Maintenance Technician and contribute towards smooth operation of our facilities. As a key member of our team, you will be responsible for ensuring that our buildings are well-maintained and provide a safe environment for our staff and guests.

As a Maintenance Technician, you will also have the chance to interact with guests on a regular basis, providing excellent customer service and addressing any maintenance concerns they may have.

Duties:

– Perform routine maintenance tasks such as repairing plumbing systems, electrical wiring,

– Conduct inspections to identify and resolve issues,

– Assisting with fire safety checks and records.

– Undertake routine, maintenance and decoration of guest rooms and public areas.

– Respond to maintenance requests from guests or management in a timely manner

– Keep accurate records of maintenance work performed

– Coordinate with contractors and vendors for specialized repairs or installations

– Ensure compliance with safety regulations and maintain a safe work environment

Requirements:

– Proficient in English, both written and verbal

– Proven experience in maintenance work, preferably in a commercial or residential setting

– Knowledge of plumbing, electrical, and general repair techniques

– Ability to troubleshoot and problem-solve effectively

– High attention to detail and ability to prioritize tasks

To excel in this role, you should have strong technical knowledge in areas such as plumbing, electrical systems, and general repair techniques. You should also possess excellent problem-solving skills and be able to prioritize tasks effectively.

We offer competitive compensation and benefits packages for our employees. If you are looking for a challenging yet rewarding career in maintenance, apply now.

Please note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and other duties may be assigned as needed.

CVs should be sent to bennevismanager@strathmorehotels.com or post to Hotel General Manager, Ben Nevis Hotel, North Road, Fort William, PH33 6TG. If you would like more information please call 01397 702331.

FOOD & BEVERAGE MANAGER - BEN NEVIS HOTEL, FORT WILLIAM

Responsibilities:

– Oversee all aspects of food and beverage operations within the hotel

– Manage the Restaurant and Bar Teams and ensure efficient food and Beverage service

– Develop and implement practices that meet the needs and preferences of guests

– Monitor food quality, presentation, and portion control to maintain high standards

– Collaborate with other departments to coordinate events and special functions

– Ensure compliance with health and safety regulations in the kitchen and dining areas

– Train and mentor staff to provide excellent customer service

– Monitor inventory levels and order supplies as needed

– Handle customer inquiries, complaints, and feedback in a professional manner

Experience:

– Previous experience in a similar role within the hospitality industry

– Strong knowledge of managing stock, presentation, ordering, and cost control

– Excellent leadership skills with the ability to motivate and inspire a team

– Strong communication and interpersonal skills to effectively interact with staff, guests, and vendors

– Ability to work in a fast-paced environment while maintaining attention to detail

– Knowledge of health and safety regulations related to food handling and sanitation

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

CVs should be sent to bennevismanager@strathmorehotels.com or post to Hotel General Manager, Ben Nevis Hotel, North Road, Fort William, PH33 6TG. If you would like more information please call 01397 702331.

NIGHT PORTER - CAIRN HOTEL, HARROGATE

Cairn Hotel, Harrogate

NIGHT PORTER – PART TIME

A fantastic opportunity has arisen for the right candidate to join our team at the Cairn Hotel part of the Strathmore Hotels Group. We are looking for a night porter who is reliable and dependable, takes pride in the presentation of their working environments and themselves.

Main Duties and Responsibilities

Cleaning of all public lounge areas and public toilets.
Serving drinks and sandwiches throughout the night when ordered.
Morning luggage collection for departing coaches.
Regular security checks of the entire hotel, inside and out, on each shift.
Responsible for meeting room set ups.

Flexible Benefits include

Uniform provided and meals on duty
Live-in accommodation can be provided
Discounted food and accommodation in hotel and at other properties within our group
Fantastic pension scheme

CVs should be sent to cairnmanager@strathmorehotels.com

GENERAL ASSISTANT - NETHYBRIDGE HOTEL, NETHY BRIDGE

GENERAL ASSISTANT

NETHYBRIDGE HOTEL

JOB TITLE: GENERAL ASSISTANT

DEPARTMENT: FOOD & BEVERAGE & HOUSEKEEPING & KP

REPORTS TO: F&B SUPERVISOR & ASSISTANT MANAGER

MAIN PURPOSE OF THE JOB

Serving food and beverages in the restaurant / lounge bar efficiently in a most courteous manner. Carry all duties in accordance with tasks and descriptions with reference to established rules and standards.

To be responsible for cleaning and tidying the hotel bedrooms and public areas. In doing so, you must:

Do the domestic work required, including changing the bed linen and cleaning and replenishing the bathroom.
Perform deep cleans and any additional cleaning jobs assigned by the Head Housekeeper.
Check the general condition of the room and notify the Head Housekeeper/Maintenance of any malfunction or damage.

RESPONSIBILITIES AND MEANS

FOOD & BEVERAGE SERVICE:

Serve food and beverages to hotel guests and non-residents
Follow correct sequence of service
Know menu items and beverages
Check guests satisfaction
Set up tables in accordance with restaurant standards
Clear tables, clean and polish glassware, china ware
Maintain cleanliness of working station and still room for smooth operations
Replace soiled laundry, count and bag all linen
Complete any tasks as listed on departmental checklists

HOUSEKEEPING RESPONSIBILITIES:

Be responsible for the linen and equipment supplied for his or her use.
Be responsible for any master keys and always keep them safe.
Ensure that brand standards and procedures are applied.
Ensure confidentiality and security of guests’ rooms.
Store all dirty laundry in line with the company policy.

PERSONNEL RESPONSIBILITIES:

Always on time, signing in and out for shifts.
Wear clean uniform as provided by the company.
Maintain good hygiene standards (shaved, showered, nails cut).
Attend all training sessions as required

HEALTH AND SAFETY RESPONSIBILITIES:

Clean all spillages immediately
Ensure that you familiarise yourself with and follow all safety rules and procedures in place.
Maintain safe working environment by following company Health and Safety rules.
Report all potential accidents and make sure that any accidents are recorded in the accident book.
Report any Health and Safety issues to your manager/supervisor
Take care of your own health and safety and that of your colleagues and customers.
Ensure that you understand the Company Fire Drill Procedures and direct Guests to the nearest fire exits and meeting points.

CUSTOMER SERVICE

Greet guests professionally in a polite and friendly manner.
Provide a responsive, helpful and good quality service to internal customers (colleagues)

RELATIONSHIP

Establish effective employee relations and maintain highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
Be a good ambassador for the hotel at all times.

OTHER

Carry out any other ad-hoc duties as required to meet the needs of the business.

CVs should be sent to nethybridgemanager@strathmorehotels.com or posted to Hotel General Manager, Nethy Bridge, Inverness-shire, PH25 3DP. If you would like more information please call 01479 821203.

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