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Strathmore Hotels Ltd.

116 Strathmore House
G74 1LF East Kilbride
United Kingdom

General phone: +44 (0)1355 266886
General fax: +44 (0)1355 260782

General email:

Please note that these mailboxes are only monitored Mon-Fri 9am-5pm. If you have an urgent enquiry for one of our hotels then please ensure you call or email them directly – contact details here.

Complaints and Comments

It is our aim to deliver 100% customer satisfaction at all times, however we do recognise that sometimes our guests can can feel let down, unsatisfied, or have areas that they would like us to improve on. Alternatively, we also like to hear about your good experiences and any members of staff or area or service you feel deserves mentioning.

We do encourage you to let us know in writing to:

Customer Services

Strathmore Hotels Ltd

116 Strathmore House

East Kilbride

G74 1LF

Or email: marking it for the attention of ‘Customer Services’

In the first instance, it is company policy that the General Manager of the hotel handles any complaints regarding their property (unless the complaint relates to them or if the customer has already spoken to them).

As all other letters are read and dealt with by a company Director, we ask that you allow up to 28 days for a response (if requested) but we aim to get back to you as soon as possible.

Please note that this mailbox is only monitored Mon-Fri 9am-5pm.