Looking for more information? Or to make a reservation?


Alexandra Hotel, Fort William – email

Ben Nevis Hotel and Leisure Club, Fort William – email

Ben Wyvis Hotel, Strathpeffer – email 

Cairn Hotel, Harrogate – email 

Cumbria Grand Hotel, Lake District – email 

Nethybridge Hotel, Near Inverness – email 

The Royal Hotel, Oban – email

Salutation Hotel, Perth – email

Find us on the map

Strathmore Hotels Ltd.

116 Strathmore House
G74 1LF East Kilbride
United Kingdom

General phone: +44 (0)1355 266886
General fax: +44 (0)1355 260782

General email:

Please note that these mailboxes are only monitored Mon-Fri 9am-5pm. If you have an urgent enquiry for one of our hotels then please ensure you call or email them directly – contact details here.

Complaints and Comments

It is our aim to deliver 100% customer satisfaction at all times, however we do recognise that sometimes our guests can can feel let down, unsatisfied, or have areas that they would like us to improve on. Alternatively, we also like to hear about your good experiences and any members of staff or area or service you feel deserves mentioning.

We do encourage you to let us know in writing to:

Customer Services

Strathmore Hotels Ltd

116 Strathmore House

East Kilbride

G74 1LF

Or email: marking it for the attention of ‘Customer Services’

In the first instance, it is company policy that the General Manager of the hotel handles any complaints regarding their property (unless the complaint relates to them or if the customer has already spoken to them).

As all other letters are read and dealt with by a company Director, we ask that you allow up to 28 days for a response (if requested) but we aim to get back to you as soon as possible.

Please note that this mailbox is only monitored Mon-Fri 9am-5pm.


We are happy to announce our hotels will be re-opening for Leisure Guests on the following dates*:

England – 4th July
Scotland – 15th July

Until then, we are currently still open for key workers and essential stays.
If you are a leisure guest wishing to make a booking then please click here for more information.
If you have workers needing accommodation then please call us directly for our priority customer reduced rates.

We look forward to seeing you all soon!

*Opening dates subject to final Government approval and confirmation

Alexandra Hotel, Fort William, PH33 6AZ Tel; 01397 702241 93 Bedrooms


Ben Nevis Hotel and Leisure Club, Fort William, PH33 6TG Tel: 01397 702331 119 Bedrooms


Ben Wyvis Hotel, Strathpeffer, Near Inverness, IV14 9DN Tel: 01997 423387 92 Bedrooms


Cairn Hotel, Harrogate, North Yorkshire, HG1 2JD Tel; 01423 504005 135 Bedrooms


Cumbria Grand Hotel, Lake District, Cumbria, LA11 6EN Tel; 015395 32331 123 Bedrooms


Nethybridge Hotel, Near Aviemore and Inverness, PH25 3DP Tel; 01479 821203 70 Bedrooms


Royal Hotel, Oban, PA34 4BE Tel; 01631 563021 91 Bedrooms


Salutation Hotel, Perth, PH2 8PH Tel; 01738 630066 84 Bedrooms